Contact information

Contact Us

Thank you for shopping with AURAMART! We're here to help with any questions, concerns, or feedback.

Quick Contact Options

Email (Fastest Response)
auramart4051@gmail.com
Response time: 1–3 business days

Phone
0742 273 4053
Monday–Friday: 9:00 AM – 5:00 PM SAST
Saturdays: 10:00 AM – 2:00 PM SAST
Sundays & Public Holidays: Closed

WhatsApp
0742 273 4053
Same hours as phone. Great for quick questions!

What to Contact Us About

Order Status & Shipping

Track your order
Change delivery address (within 24 hours)
Report missing or damaged packages
Best method: Email or WhatsApp

Returns & Refunds

Request a return
Track your refund status
Exchange or replacement
Best method: Email (include order number & photos)

Product Questions

Product details or specifications
Sizing, color, or compatibility questions
Stock availability
Best method: WhatsApp or email

Technical Issues

Website not working
Payment problems
Checkout errors
Best method: Email (include screenshots)

Business Inquiries

Wholesale or bulk orders
Partnerships or collaborations
Media inquiries
Best method: Email with subject "Business Inquiry"

Response Time Expectations

Channel	Response Time
Email	1–3 business days
Phone	During business hours (immediate)
WhatsApp	1–3 business days

Note: During high order volumes or public holidays, response times may extend slightly. We appreciate your patience.

Before You Contact Us

Have a quick question? Check these first:

Order Status? → Check your email for the tracking link
Shipping Timeline? → See our Shipping Policy (7–14 working days)
Return Process? → Check our Return & Refund Policy
Privacy/Data? → See our Privacy Policy
Store Policies? → See our Terms & Conditions

Saves you time, saves us time!