Shipping policy

Shipping Policy

Last updated: [2026/06/16]

1. Overview

Thank you for shopping with AURAMART. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During high order volumes or promotional periods, processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking details (if available).

3. Shipping Origin

AURAMART works with international suppliers. Most of our products are shipped directly from China.

This allows us to offer a wide range of products at competitive prices.

4. Estimated Delivery Time

Delivery times vary depending on your location and shipping method.

Typical estimated delivery times are:

  • Standard Shipping: 4 – 7 business days
  • Extended Shipping (remote areas/custom delays): 7 – 20 business days

Please note that these timeframes are estimates only and not guaranteed.

5. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Product type
  • Destination
  • Shipping method selected

Occasionally, we may offer free shipping promotions.

6. Tracking Information

Once your order has been shipped, you will receive a tracking number (if available).

Please allow 3–7 days for tracking information to update after shipment.

Some international shipments may have limited tracking until they reach your country.

7. Customs, Duties & Taxes

Depending on your country, your order may be subject to customs fees, import duties, or taxes.

These charges are:

  • Not included in the product price
  • The responsibility of the customer

AURAMART is not responsible for any customs delays or additional charges.

8. Shipping Delays

While we strive to deliver orders within the estimated time, delays may occur due to:

  • Customs inspections
  • High shipping demand
  • Courier delays
  • Public holidays
  • Weather or transportation issues

We appreciate your patience in such cases.

9. Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Lost packages due to incorrect or incomplete information

If you notice an error, contact us immediately after placing your order.

10. Lost or Stolen Packages

AURAMART is not responsible for lost or stolen packages marked as “delivered” by the carrier.

If your package is missing, please contact the courier first, then reach out to us for assistance.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: [auramart4051@gmail.co.za]
Store Name: AURAMART