Shipping policy

Shipping Policy

Last updated: 26 June 2026

Thank you for shopping with AURAMART. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email with your tracking details once your order has been dispatched.

Estimated Delivery Time

Standard Delivery to South Africa: 7–14 business days

Please note that delivery times are estimates and may vary due to:

Order processing and logistics coordination
Courier transit times
Your location within South Africa
Public holidays and weekends

We appreciate your patience as we ensure your order arrives safely.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and product type. Check our promotions regularly—we frequently offer free or discounted shipping on select items.

Tracking Information

Once your order ships, you'll receive a tracking number via email. Please allow 1–2 business days for tracking information to update in the system. You can monitor your package's journey until it reaches your door.

Shipping Delays

While we strive to deliver within our estimated timeframe, occasional delays may occur due to:

High order volumes
Courier service delays
Public holidays and weekends
Weather or unforeseen transportation issues

If your order is delayed beyond 14 business days, please contact us, and we'll investigate immediately.

Incorrect Address

Please double-check your shipping address before completing your purchase. AURAMART is not responsible for orders delivered to incorrect addresses provided by you.

If you spot an error after ordering, contact us immediately at auramart4051@gmail.com or +27 742734053—we may be able to help if your order hasn't shipped yet.

Lost or Stolen Packages

AURAMART is not responsible for packages marked as "delivered" by the courier but not received.

If your package is missing:

Contact the courier first with your tracking number
Reach out to us at auramart4051@gmail.com with proof (screenshot of "delivered" status)
We'll work with you to resolve the issue