Terms of service
Last updated: 26 June 2026
These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing, browsing, or purchasing from AURAMART, you agree to be bound by these Terms. If you do not agree, please do not use our website.
We recommend reading this document carefully, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. General Information
AURAMART is an online retail store providing products to customers across South Africa.
We reserve the right to update these Terms periodically. Material changes will be announced via email notification at least 7 days before taking effect. Continued use of the website after updates constitutes acceptance of the new Terms.
2. Eligibility
By using AURAMART, you confirm that:
You are at least 18 years old (or have permission from a legal guardian)
All information you provide is accurate and complete
You are legally capable of entering into binding agreements
You will not use the site for illegal purposes
AURAMART reserves the right to refuse service to anyone who violates these conditions.
3. Products & Descriptions
We aim to display product information as accurately as possible. However, we do not guarantee:
Product descriptions are 100% error-free
Colors or images match perfectly (due to screen/monitor differences)
All items are always in stock
Products are new (unless explicitly stated)
Product Availability:
- If an item becomes unavailable after you've ordered, we will notify you within 1–3 business days
- You may either wait for restocking or receive a full refund
- We will NOT charge you without your consent
Counterfeits & Authenticity:
We do not intentionally sell counterfeit or unauthorized products. If you believe a product is counterfeit, contact us immediately at auramart4051@gmail.com with proof, and we will investigate and offer a full refund.
4. Pricing & Payment
Pricing:
- All prices are listed in South African Rand (ZAR)
- Prices are accurate at the time of display
-
We reserve the right to adjust prices, BUT:
- Price changes do NOT apply to orders already placed
- Price changes apply only to NEW orders
- We will announce significant price changes via email
Payments:
- Payments are processed securely through authorized third-party payment providers.
- AURAMART does NOT store your payment card or banking details
- Payment processing is subject to third-party payment providers' terms and fraud detection policies
- By placing an order, you authorize the payment provider to charge your account
Failed Payments:
If your payment fails, your order will not be processed. Please contact your bank to resolve the issue, then place a new order.
5. Shipping & Delivery
Delivery Timeline:
- Estimated delivery times (7–14 working days) are guidelines only, NOT guaranteed
- Delivery times may be affected by:
- Courier processing delays
- Your location within South Africa
- Public holidays and weekends
- Customs or regulatory delays
- Unforeseen circumstances beyond our control
Shipping Address:
- You are responsible for providing a CORRECT shipping address at checkout
- AURAMART is NOT responsible for orders delivered to incorrect addresses provided by you
- If you notice an error after ordering, contact us immediately—we may be able to intercept it
Tracking:
- Once your order ships, you'll receive a tracking number via email
- Allow 1–2 business days for tracking information to update
Title & Risk of Loss:
- Title (ownership) passes to you upon DELIVERY, not shipment
- Risk of loss passes to you upon DELIVERY
- If a package is lost or damaged by the courier, contact the courier first, then us
- We will work with the courier to file a claim on your behalf
We are NOT responsible for:
Courier delays or lost packages (after marked "delivered")
Delays caused by public holidays or weather
Customs or import delays
Theft or damage after delivery to your address
6. Orders & Cancellations
Order Acceptance:
- Placing an order does NOT guarantee acceptance
- We reserve the right to refuse or cancel orders for the following reasons:
- Suspected fraud or unauthorized payment
- Item out of stock
- Factual product errors on our website
- Violation of these Terms
- Safety or legal concerns
Order Cancellation by You:
- You may cancel an order within 24 hours of placement
- After 24 hours, orders may have already shipped—you'll need to follow our Return Policy
- Cancellation refunds are processed within 4–7 business days
Cancellation by Us:
- If we cancel your order, we will notify you by email
- You will receive a full refund within 4–7 business days
- No refund of promotional discounts unless specified otherwise
7. Returns & Refunds
Please refer to our Return & Refund Policy for full details on eligibility, procedures, and timelines.
In case of conflict between these Terms and the Return & Refund Policy, the Return & Refund Policy takes precedence.
8. Warranty & Product Condition
Products are sold "AS IS" with the following understanding:
- New items arrive in new condition (unless stated otherwise)
- Used or refurbished items are clearly labeled as such
- We do NOT warrant that products are free from defects (except manufacturing defects)
- Manufacturing defects (damaged on arrival, defective) are covered under our Return Policy
Warranty Disclaimer:
AURAMART makes no warranties, express or implied, regarding:
- Fitness for a particular purpose
- Merchantability
- Non-infringement of third-party rights
9. Limitation of Liability
To the maximum extent permitted by South African law:
AURAMART is NOT liable for:
- Indirect, incidental, consequential, or punitive damages
- Lost profits or business interruption
- Data loss or corruption
- Damages arising from third-party services (couriers, payment providers)
- Circumstances beyond our reasonable control (load shedding, strikes, natural disasters)
However, this does NOT exclude:
- Liability for fraud or willful misconduct
- Liability for breach of consumer protection laws
- Liability for personal injury
10. Intellectual Property
Our Content:
All content on this website (images, logos, text, design, product photos) is the property of AURAMART or our suppliers and is protected by copyright law. You may NOT:
Copy, reproduce, or distribute our content without permission
Use our images for your own business
Remove copyright or ownership notices
Your Content:
If you submit reviews, photos, or feedback to AURAMART:
- You grant us a non-exclusive, royalty-free license to use, display, and modify your content for marketing purposes
- We may use your photos/reviews in our ads, website, or social media
- You retain ownership of your content
11. User Conduct
You agree NOT to:
Use the website for illegal activities
Attempt to hack, disrupt, or interfere with the site
Scrape or automate data collection without permission
Provide false, misleading, or fraudulent information
Impersonate another person or entity
Harass, threaten, or abuse our staff or other users
Post defamatory, offensive, or harmful content
Violate intellectual property rights
Violation Consequences:
AURAMART reserves the right to:
- Suspend or terminate your account
- Cancel your orders
- Report you to relevant authorities
- Pursue legal action
12. Third-Party Services
Payment Providers:
- We use third-party payment gateways to process transactions
- Your payment data is governed by THEIR privacy policies
- AURAMART is NOT responsible for their security failures or errors
Courier & Shipping Partners:
- We use third-party couriers.
- AURAMART is NOT responsible for their delays, lost packages, or mishandling
- You may claim directly with the courier for lost/damaged items
Advertising & Analytics:
- We use Google Analytics, Facebook Pixel, and other tools
- See our Privacy Policy for details
13. Privacy & Data Protection
Your personal information is protected according to our Privacy Policy and South African law (POPIA).
By using AURAMART, you consent to:
- Collection and processing of your personal data
- Use of cookies and tracking technologies
- Email communications (promotional and transactional)
You can opt out of marketing emails anytime by clicking "unsubscribe."
14. Force Majeure
AURAMART is NOT liable for delays or failures caused by circumstances beyond our reasonable control, including:
Load shedding or power outages
Natural disasters or severe weather
Government restrictions or lockdowns
Courier strikes or transportation disruptions
Cyberattacks or security incidents
Pandemics or health emergencies
During force majeure events:
- We will make reasonable efforts to fulfill orders
- Delivery timelines may extend
- You may request a refund if unable to fulfill after 30 days
15. Dispute Resolution & Complaints
If you have a complaint:
- Contact us first: auramart4051@gmail.com or 0742734053
- We'll respond within 1–3 business days
- If unresolved, escalate to your payment provider (if payment-related)
- Legal recourse: Governed by South African law
Chargebacks:
If you initiate a chargeback with your bank without contacting us first, we reserve the right to:
- Suspend your account
- Report the dispute to your payment provider
- Pursue legal action to recover costs
We recommend direct communication first—it's faster and more efficient.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of South Africa and the applicable provisions of:
- Consumer Protection Act, 2008
- Protection of Personal Information Act (POPIA), 2013
- National Credit Act, 2005 (if applicable)
You agree to submit to the exclusive jurisdiction of South African courts for any disputes.
17. Severability
If any part of these Terms is found to be invalid or unenforceable by a court, that provision will be severed, and the remaining Terms will continue in full force.
18. Account Termination
AURAMART reserves the right to terminate your account and refuse future service if you:
- Violate these Terms
- Engage in fraudulent activity
- Abuse our customer service team
- Initiate chargebacks without contacting us first
- Violate South African law
Upon termination, you may not place new orders, but existing orders will be fulfilled.
19. Modifications to Terms
We may update these Terms at any time. Significant changes will be notified via email at least 7 days before taking effect.
Continued use of AURAMART after the effective date means you accept the updated Terms.
20. Entire Agreement
These Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and AURAMART. If there's a conflict, the most specific policy takes precedence.
21. Contact Information
Questions about these Terms?
Email: auramart4051@gmail.com
Phone: 0742734053
Store: AURAMART
Website: www.auramart.co.za
We'll respond within 1–3 business days.