Refund policy

Last updated: 26 June 2026

Returns & Refund Policy

We want you to be satisfied with your purchase. If you're not completely happy, we'll make it right. Here's how our returns and refunds work.

30-Day Return Window

You have 30 days from the date you receive your order to request a return or refund.

What Qualifies for Returns

You can return an item if:

The item arrives damaged or defective
You received the wrong item
The product doesn't match the description
You've changed your mind (item must be unused, unworn, with original tags and packaging)

How to Request a Return

For damaged, defective, or wrong items:

Email us at auramart4051@gmail.com within 7 days of receiving your order
Include your order number and clear photos showing the issue
Our team reviews within 1–3 business days
We'll email you a free return shipping label—no cost to you
Drop it at any courier and we'll handle the rest

For unused items (changed your mind):

Email us at auramart4051@gmail.com within 30 days
Item must be unused, unworn, with original tags and original packaging
Our team reviews within 1–3 business days
You'll receive return shipping instructions (shipping cost may apply depending on your location)

Condition Requirements for Returns

For returns to be accepted, items must be:

Unused and unworn (unless damaged/defective on arrival)
In original condition
With original tags attached (if applicable)
In original packaging

Exception: If your item arrives damaged, defective, or wrong, condition requirements don't apply—we'll accept it as-is.

Non-Returnable Items

We cannot accept returns on:

Perishable goods (food, flowers, plants)
Personal care items opened or used (beauty products, health items)
Hazardous or flammable materials
Custom or personalized orders (unless defective)
Gift cards

Note: Sale and clearance items ARE returnable under the same conditions as regular items.

Refunds

If your return is approved:

Refund processed to your original payment method
You'll be notified within 1–3 business days of approval
Refund appears in your account within 5–10 business days (bank dependent)
Original shipping costs are refunded if the item was damaged, defective, or incorrect
Return shipping is FREE for damaged/incorrect items; customer pays for "changed mind" returns (where applicable)

Replacements & Exchanges

For damaged or incorrect items:

We'll send a replacement at no extra cost (fastest option)
Or process a refund—your choice

For exchanges on unused items:

Return the original item first
Once approved, place a new order for the replacement item

Late or Missing Refunds

If you don't see your refund after 10 business days:

Check your bank account and transaction history
Contact your bank to confirm processing
Still missing? Email us at auramart4051@gmail.com with your order number and refund receipt

We'll investigate and follow up within 1–3 business days.