Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at auramart4051@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at auramart4051@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auramart4051@gmail.com.

Return & Refund Policy

Last updated: [2026/06/16]

1. Overview

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.

This policy applies to all products purchased from our store.

2. Order Processing

Once an order is placed, it is processed and forwarded to our suppliers for fulfillment. Because we operate as a e-commerce store, products are shipped directly from our suppliers.

3. Returns Eligibility

You may request a return or refund if:

The item arrives damaged or defective
You receive the wrong item
The product does not match the description

To qualify, you must contact us within 7 days of receiving your order.

4. Non-Returnable Items

We do not accept returns or refunds for:

Change of mind after order has been processed
Incorrect address provided by customer
Items marked as final sale or clearance (if applicable)
Delays caused by shipping carriers or customs

5. Refunds

Once your return request is approved:

Refunds will be processed to your original payment method
It may take 5–10 business days for the refund to reflect, depending on your bank
Shipping costs are non-refundable unless the item was faulty or incorrect