Privacy policy

Last updated: June 26, 2026

AURAMART is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or communicate with us.

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When you use our services, we may collect:

From You Directly:

Full name
Email address
Phone number
Delivery address
Billing address
Payment information (processed securely by payment providers)
Order history and preferences

Automatically When You Visit:

IP address and device information (browser type, operating system)
Website usage data (pages visited, time spent, clicks)
Cookies and tracking technologies
Analytics data

How We Use Your Information

We use your personal information for:

Process and fulfill your orders
Deliver products to you
Process payments securely
Send order confirmations and shipping updates
Respond to customer inquiries
Improve our website and customer experience
Send promotional emails and newsletters (with your consent)
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal and regulatory obligations

Payment Security

AURAMART does not store your banking or credit card details. All payments are processed securely through our authorized payment partners using industry-standard encryption technology (HTTPS/SSL).

Analytics & Marketing Tracking

To improve our website and marketing efforts, we use:

Google Analytics – tracks website traffic and user behavior
Facebook Pixel & Advertising Tools – track conversions and enable targeted advertising
Third-party advertising partners – help us show you relevant ads

These tools use cookies and tracking pixels to collect data about your browsing.

You can:

Opt out of Google Analytics here
Adjust Facebook ad preferences in your account settings
Disable cookies in your browser (though some features may not work)

Email Communications

We may send you emails regarding:

Order confirmations and shipping updates
Customer service responses
Promotional offers and newsletters (only if you opt in)

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or contacting us.

Sharing Your Information

We only share your personal information where necessary:

Payment providers – to process your payment
Courier/delivery companies – to ship your order
Technology providers – website hosting, analytics, email services
Government/regulatory authorities – if legally required

We do NOT sell or rent your personal information to third parties.

Cookies & Tracking Technologies

Our website uses cookies to:

Essential cookies – enable checkout and account functions (cannot be disabled)
Analytics cookies – measure website traffic and user behavior
Marketing cookies – enable targeted advertising and retargeting
Preference cookies – remember your choices and preferences

You can disable non-essential cookies through your browser settings, but some website features may not function correctly.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information:

SSL/HTTPS encryption for all transactions
Secure payment processing through trusted providers
Restricted access to customer data
Regular security assessments

However, no online system is 100% secure. We recommend not sending sensitive information through unsecured channels (e.g., unencrypted email).

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa, you have the right to:

Access your personal information
Correct inaccurate information
Delete your information (where permitted by law)
Withdraw consent for marketing communications
Object to certain processing of your data
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, email us at auramart4051@gmail.com with your request.

Data Retention

We retain your personal information only as long as necessary:

Order data: 3 years (for accounting and dispute resolution)
Customer communications: 1 year after last interaction
Marketing data: Until you unsubscribe or request deletion
Payment records: As required by law (typically 5-7 years)

After this period, we securely delete or anonymize your information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes means you accept the new policy.